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1920024 - opendocument links fail with http 500 internal error on weblogic portal after patch upgrade

Symptom

  • After upgrading from XI3.1 SP5 to SP6 and fixpacks, opendoc links to webi reports fail with http 500 internal error on Weblogic portal
  • Patch updgrade was done on both BOE XI3.1 server and the Weblogic portal where the portal integration is done
  • Same workflow works fine within another environment on an older version
  • Below error is thrown:

  • Error 500--Internal Server Error

    java.lang.NoSuchMethodError: com.businessobjects.opendoc.HandleOpenDocParams.<init>(Lcom/crystaldecisions/sdk/framework/IEnterpriseSession;Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V
	at jsp_servlet._opendoc.__opendocument._jspService(__opendocument.java:411)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
	at com.businessobjects.webutil.BrowserRenderingModeFilter.doFilter(BrowserRenderingModeFilter.java:20)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
	at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
	at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
	at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
	at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
	at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
	at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
	at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)


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Environment

SAP BusinessObjects Enterprise XI3.1 SP6
Oracle Weblogic 10.3.2 with Weblogic portal server
Oracle 11g
Solaris 10

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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