SAP Knowledge Base Article - Preview

1921126 - What authorizations are required for VAR? - Case Management

Symptom

  • S-user ID partner authorizations
  • Setting up partner access to end user customer account
  • Messages will not forward from Solution Manager to SAP for Me


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Environment

  • SAP Solution Manager
  • SAP for Me > Case Management

Product

SAP Solution Manager all versions

Keywords

SMIV, ITSM, Value Added Reseller, permissions, Report an incident, Create Customer Messages, Send incidents to SAP, Send Customer Messages to SAP, Close incidents,  Confirm Customer Messages, Open Service Connections, Maintain System Data

, KBA , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-SAPSMP-USR , User Administration , Problem

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