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SAP Knowledge Base Article - PreviewSymptom
Facebook comments/posts are visible on the Facebook wall but not in the SAP Cloud for Customer (in Social Media Messages view, ticket, queue, agent workspace).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
name missing social media messages Facebook post comment , KBA , LOD-CRM-SC-SM , Social Media , Problem
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