SAP Knowledge Base Article - Preview

1923230 - No automatic "Ready" Work Mode triggered after the wrap up time in CRM Interaction Center ended with SAP Contact Center Integration

Symptom

The Interaction Center Web Client stays in wrap-up mode even after the time for wrap-up has been reached.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Wrap-up timer, workmode, afterwork, CRM workmode, Wrapup, persistant wrapup, persistent wrap-up, readymode, Business Communication Management, Telephony, ICI, CCI, CCtr , KBA , CRM-CCI , Contact Center Infrastructure , How To

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