SAP Knowledge Base Article - Public

1923458 - The Registered Product do not Contain the Account Information


After creating and releasing an Outbound Delivery, the Registered Product record for the item delivered was created. However, the Registered product record did not contain the Account information and Ship-to address.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Entitlements work center.
  2. Go to the Registered Products view.
  3. Search and select the product ID ABC (ABC represents name of the product)
  4. Choose Edit button.

Here for the product ABC, the account and Ship-to information is missing.


If you do not maintain the corresponding details from the outbound delivery then the Business Configuration scoping should be maintained correctly by selecting the question:Do you want the solution to  automatically record Registered product?.


  1. Go to the Business Configuration work center.
  2. Go to the  Implementation Projects view.
  3. Choose the Edit Project Scope button.
  4. Go to the Review Questions->Service->Entitlement Management->Registered Products.
  5. Scope the question:Do you want the solution to automatically record registered products sold during the outbound delivery,
  6. Select the Next button and Finish the scoping.


KBA , SRD-CRM-SEE , Service Entitlements , How To


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