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1923679 - Cannot login using SAP* user[video]

Symptom

  • There is a need to login to Application Server Java using emergency user to fix certain issues but are unable to login.
  • No error message is shown on the login page, instead there is redirect to login page.
  • Error in default trace(/usr/sap/<SID>/<instance>/j2ee/cluster/serverX/log) "Ticket signing certificate does not uses DSA algorithm. Remove the ticket signing certificate from the TicketKeystore, create new certificate that uses the DSA algorithm, and import it into the TicketKeystore."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP NetWeaver Application Server Java

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Composition Environment 7.1 ; SAP NetWeaver Composition Environment 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SAP*, superadmin, AS Java, SSO, Emergency User, TicketKeystore, j2ee, DSA , KBA , BC-JAS-SEC-LGN , Logon, SSO , BC-JAS-SEC , Security, User Management , Problem

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