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SAP Knowledge Base Article - PreviewSymptom
The voicemail icon in CDT is not updated upon receiving a new voicemail notification as seen below:
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Environment
SAP Business Communication Management 7.0 up to 7.0.4.100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CDT VM Alert, voicemail alarm, voicemail alert, voicemail notification, voicemail icon , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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