SAP Knowledge Base Article - Public

1929611 - How to Configure Timeout Settings for Dashboards


You encounter an issue with a published dashboard timing out.  There are several settings that can be adjusted according to where the timeout is occuring.


Reproducing the Issue

Scenario 1:

  A dashboard runs for extended lengths of time and refreshed at certain intervals.  After a period of time,  the dashboard is no longer updating.

Scenario 2:

  An end user keeps a dashboard open for an extended amount of time.  A manual refresh is done and the user is forced to log into the Platform again.

Scenario 3:

  A dashboard is being refreshed and times out before all data is returned.


Various Timeout settings affect published dashboards.

The cause can stem from a number of areas; 

  • BI Launchpad time outs
  • Live Office Time Outs,
  • Web Service Time Outs


Knowledge Base Articles  associated with Time Outs are consolidated here.

Please see the  References Section Below 



"time out", timout, , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.0, feature pack 3 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Xcelsius Enterprise 2008