SAP Knowledge Base Article - Preview

1930507 - BSP Error :Unable to check Agent's presence when performing a warm transfer

Symptom

  • Unable to check Agent's presence status upon selecting the transfer button.
  • Getting BSP error:
    <thtmlb:cellerator>: (selectionMode) The Attribute Value is not a Value from: NONE/SINGLE/MULTI (as seen below)
    BSP_Error.png


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Environment

  • SAP Customer Relationship Management 701 SAPKU70109
  • SAP Customer Relationship Management 702 SAPKU70204
  • SAP Customer Relationship Management 712 712

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0

Keywords

thtmlb:Cellerator, CRM_PCC_CEBP, BSP Error, Warm Transfer, Agent Tab, multi-session , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-CHA , Communication Channels , Problem

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