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1931044 - Error WebContentTypeMapper not configured when refresh


  • When refreshing an Input EPM Add-In report, an unexpected error occurs :
    Internal Server Error
    <html version="-//W3C//DTD XHTML 2.0//EN" xml:lang="en" xsi:schemaLocation=""
    xmlns="http://www.w3  .org/1999/xhtml"
    xmlns:xsi=><HEAD><TITLE>Request Error</TITLE></HEAD><BODY><DIV
    id="content"><P class="heading1"><B>Error Status
    Code:</B> 'InternalServerError'</P><P><B>Details: </B>The incoming message has an unexpected message format 'Raw'. The expected message formats for the operation are 'Xml', 'Json'. This can be because a WebContentTypeMapper has not been configured on the binding. See the documentation of WebContentTypeMapper for more details.</P><!-- Padding
    xxxxxxx xxxxxxxxxx x
  • This error still persists even after :
    - performing the command "Clear Metadata Cache" (located in the EPM Add-In Ribbon ">> More" sub-menu)
    - removing the "C:\Users\ <Username>\AppData\Local\EPMOfficeClient" directory.



  • SAP Business Planning and Consolidation for the Microsoft platform version 10.x onwards including Support Packages (SAP EPM BPC-MS)
  • EPM Excel Add-in version 10 onwards including Support Packages (SAP EPM Add-In)


SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for Microsoft


WebContentTypeMapper, format raw, json, InternalServerError, full optimization, input, refresh, Xml, Json , KBA , EPM-BPC-MS , Microsoft Version , Problem

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