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1931959 - ESI - SRT: User restore or User preserve failed

Symptom

  • A Web Service message raises the following error in transaction SRT_UTIL:

    Other error (-> evaluate trace)

  • And in the Original XML file of the error message the following information can be found:

    <ERROR_INFO>

    <EXCEPTION_INFO>

    <TYPE>CX_USERINFO_DATA_BINDING</TYPE>

    <ERROR_TEXT>Other error (-> evaluate trace)</ERROR_TEXT>

    <CX_SOAP_CORE>

    <E_LOCATION>

    <CLASS>CL_SOAP_USERINFO_DATA_BINDING</CLASS>

    <METHOD>PROCESS_FAULT</METHOD>

    </E_LOCATION>

    <E_TEXT>SRT: User restore or User preserve failed</E_TEXT>

    <E_ID>1300</E_ID>

    <E_FAULT_LOCATION>"&"</E_FAULT_LOCATION>

    <E_AREA>"&"</E_AREA>

    <E_HOST>"&"</E_HOST>

    <E_PROCESS_CONTROL/>

    </CX_SOAP_CORE>

    </EXCEPTION_INFO>

    </ERROR_INFO>


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Environment

  • ABAP Web Services
  • SAP NetWeaver
  • SAP NetWeaver Application Server for SAP S/4HANA
  • ABAP PLATFORM - Application Server ABAP

Product

ABAP platform all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions

Keywords

Webservice, Web Service, Webservices, Web Services, ESI, ESI_GDPR, system copy, srt_util, secstore, SOAP:1300 SRT: User restore or User preserve failed, Checking the ABAP Secure Store, Activities at SAP System Level, Performing Follow-Up Activities for ABAP, Performing Follow-Up Activities in the Target System, Follow-Up Activities, Secure Storage , KBA , BC-SEC-STO , Secure Storage , BC-ESI-WS-ABA , Web Service and SOAP - ABAP , BC-SEC-LGN , Authentication , BC-SEC-WSS , Web Services Security for ABAP , Problem

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