Symptom
- An outbound E-Mail is written in CRM Interaction Center which should include an image. The image is not embedded to the outbound E-Mail and is not part of the received E-Mail.
- Inbound E-Mail missing images
- Instead of a image, a red cross can be seen.
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Environment
CRM Interaction Center, E-Mails of type INT sent by help of component CRMCMP_CCS_EML.
CRM 7.0 and above
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
Bild rotes Kreuz Email , KBA , CRM-IC-CHA-EMA , E-Mail Integration , Problem
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