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1932351 - CRM IC: Problems with images in CRM Interaction Center E-Mail Editor (type INT)

Symptom

  • An outbound E-Mail is written in CRM Interaction Center which should include an image. The image is not embedded to the outbound E-Mail and is not part of the received E-Mail.
  • Inbound E-Mail missing images
  • Instead of a image, a red cross can be seen.


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Environment

CRM Interaction Center, E-Mails of type INT sent by help of component CRMCMP_CCS_EML.

CRM 7.0 and above

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Bild rotes Kreuz Email , KBA , CRM-IC-CHA-EMA , E-Mail Integration , Problem

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