SAP Knowledge Base Article - Public

1933314 - Database Connector Error when connecting to Sybase using "Microsoft OLE DB Provider for ODBC drivers" in SAP BI LaunchPad

Symptom

  • In Crystal Reports, the report refresh successfully.
  • When refreshing, or scheduling the report in SAP BI LaunchPad, it fails with the error:
       
    "Database Connector Error: 'ADO Error Code: 0x80004005 Source: Microsoft OLE DB Provider for ODBC Drivers Description: [Sybase][ODBC Driver][Adaptive Server Enterprise]Stored procedure '<Stored Procedure Name>' not found.
    Specify owner.objectname or use sp_help to check whether the object exists (sp_help may produce lots of output). SQL State: Native Error: 2812 [Database Vendor Code: 2812 ]"

 

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
       
  • SAP BusinessObjects Business Intelligence platform 4.1
  • SAP BusinessObjects Business Intelligence platform 4.2
  • SAP BusinessObjects Business Intelligence platform 4.3

Cause

  • Issue caused by the Microsoft OLE DB Provider for ODBC driver.

Resolution

  • Use a supported OLEDB Provider to connect to Sybase.
      
  • For a list of supported drivers to Sybase, see the Supported Platforms document: 1198515

Keywords

OLEDB CR BI BOE conect , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

Product

SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013