1933559 - Outbound File Error: Content has characters not supported by BIG5, file not created

The outbound file in Liquidity Management is in Error in File Creation status, the error message is:Content has characters not supported by BIG5, file not created.

1. Go to the Liquidity Management work center, choose the File Management view, and then choose the Outbound Files subview.
2. Select the file that is Error in File Creation, and choose Display Log.
3. Under the General tab, you could see the error message: Content has characters not supported by BIG5, file not created.

One of the payment documents in the outbound file contains unexpected characters in the Memo Line which is supposed to contain external invoice number, In fact, these characters come from the payment correspondence profile defined in Business Configuration.

The problem is that in the Payment Correspondence Profile assigned to Payment Medium Format in the concerned payment document, the Fixed Text Before Variable Data is empty, so the system finds nothing is maintained in English,and then it uses as fallback, the language of the supplier's country.

In order to avoid the issue in the future, you need to maintain a text in the Fixed Text Before Variable Data of Payment Correspondence Profile in question.

1. Go to the Business Configuration work center, and choose the Overview view.
2. Find the Outgoing Bank Transfers activity.
3. Edit payment correspondence profiles.
4. Find the profile in question, and navigate to the Details.
5. Find the line item with Source of Variable Data being 12 - External Invoice Number.
6. Add a text to the Fixed Text Before Variable Data column.

Then the issue should not happen again.

For the erroneous outbound file, as the file data is invalid, you can also reverse (cancel) or discard the outbound file:

1. Go to the Liquidity Management work center, choose the File Management view, and then choose the Outbound Files subview.
2. Select the file that is Error in File Creation,
3. Choose Actions and choose the appropriate action to do so. The status of the payments contained in the reversed or discarded file changes to Not Transferred.
4. You can create a new file for these payments after you have corrected the original error.

KBA , big5 , outbound file , liquidity management , SRD-CC-FED , Feeds , How To