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SAP Knowledge Base Article - PreviewSymptom
After the agent attached to a hunt group queue, and activated an absence profile, the Communication Desktop (CDT) still pops on top automatically when a new call comes into the queue.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
away, alart, ontop, alert, focus , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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