After the agent attached to a hunt group queue, and activated an absence profile, the Communication Desktop (CDT) still pops on top automatically when a new call comes into the queue.
SAP Contact Center 7.0
away, alart, ontop, alert, focus , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.