SAP Knowledge Base Article - Preview

1936027 - Unable to launch Crystal Report for Enterprise from SAP BI LaunchPad

Symptom

  • Error displays when attempting to open Crystal Reports for Enterprise.
  • When trying to launch Crystal Report for Enterprise from SAP BI LaunchPad, nothing happen; or
  • When attempting to launch Crystal Report for Enterprise from SAP BI LaunchPad, it displays the following error:
       
      "This document could not be opened.
       This document has an unexpected file entension and might not be a Crystal Reports document."
           


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Environment

  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3
           
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

CR4E error, launch cr4e bilaunchpad, this document has an unexpected file extension and might not be a crystal reports document, LaunchCRDesigner, this document could not be opened , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-RA-CRE , Crystal Reports for Enterprise , Problem

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