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1936645 - BI 4.1 SP01 - "Microsoft Windows Based Script Host has stopped working" during SP01 upgrade

Symptom

  • While updating SAP BI 4.0 to SAP BI 4.1, a window pops-up with "Microsoft Windows Based Script Host has stopped working Check online for a solution and close the program Close the program"
  • While installing Design Studio 1.3, a window pops-up with "Microsoft Windows Based Script Host has stopped working Check online for a solution and close the program Close the program"
wscriptError.jpg
  • Checking the details through "Show problem details", the following error is shown:

Problem signature:
  Problem Event Name: BEX
  Application Name: wscript.exe
  Application Version: 5.8.7600.16385
  Application Timestamp: 4a5bc678
  Fault Module Name: MSVCR80.dll
  Fault Module Version: 8.0.50727.6195
  Fault Module Timestamp: 4dcddbf3
  Exception Offset: 00050458
  Exception Code: c000000d
  Exception Data: 00000000
  OS Version: 6.1.7601.2.1.0.272.7
  Locale ID: 1031
  Additional Information 1: e926
  Additional Information 2: e9263950142051511ceadcb55c0aa80c
  Additional Information 3: 756c
  Additional Information 4: 756c09e7ad11e3878fd9f9a18fff3b74

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  C:\Windows\system32\en-US\erofflps.txt
  • This is reflected in the Event Viewer as such:
Faulting application name: wscript.exe, version: 5.8.7600.16385, timestamp: 0x4a5bc678
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, timestamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00050458
Faulting process id: 0x12cc
Faulting application start time: 0x01cec67b3cde296f
Faulting application path: C:\Windows\SysWOW64\wscript.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
Report Id: 7dbfdfd1-326e-11e3-9fa4-0050569d003a


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Environment

  • SAP BusinessObjects Business Intelligence Platform BI 4.1 SP01 (Upgrade)
  • SAP BusinessObjects Client Tools 4.0 SP04 or SP06 (Install or Upgrade)
  • SAP BusinessObjects Dashboards 4.0 SP04 or SP06 (Install or Upgrade)
  • SAP BusinessObjects Design Studio 1.3 (Install)
  • Microsoft Windows (All versions)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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