SAP Knowledge Base Article - Preview

1937380 - Attempting to register a new device in SUP using SCC results in an Internal Server Error


  1. Registering a device in SCC (Sybase Control Center) results in an Internal Server Error
  2. Logged in the Gateway.log file for SCC is an error message indicating a database error regarding a missing index as the below example:
    Error 5016:  Advantage could not find an index order with the specified name.  RI Graph Initialization error:  Foreign Key index tag "MODULE_ID" was not found on table "AMP_ERRORS"
  3. Using Advantage Data Architect open the table AMP_ERRORS and right click to review properties.  Choose the tab Additional Index Definitions and note that the index tag (order) MODULE_ID does not exist.
  4. From within Advantage Data Architect (ARC) using SQL execute the following query and note that the index tag (order) MODULE_ID does exist
    SELECT * FROM system.indexes WHERE parent = 'amp_errors'



SUP (Sybase Unwired Server) 2.1.x


Sybase Unwired Platform 2.1


KBA , MOB-SUP-RT-SCC , SUP Runtime Sybase Control Center , Problem

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