1939355 - Sybase PowerBuilder 12.1 Still In Grace Mode With A Valid Unserved License

• The customer has generated a valid PowerBuilder12.x unserved license. 
• It has been verified that the host id and host name in the license are correct.  The customer is using the unserved SySAM license correctly.
• The pb120_sysam.log below shows that the customer is still in grace mode.

SyLAPI Version: libsylapi - Sybase Licensing API/1.8.1/15/32bit/1/P/NT (IX86)/Windows 2000/OPT/Fri Sep 26 16:59:48 2008
PB/IM Version: 12.1.0.7107
C:\Program Files (x86)\Sybase\Shared\PowerBuilder\PBSHR120.dll
Using properties file: c:\users\john.smith@abc.com\appdata\local\sybase\powerbuilder 12.0\pb120_sysam.properties
Product Name: pb120
Instance Name: pb120
2013/09/26 14:59:37  Using licenses from: c:\users\john.smith@abc.com\appdata\local\sybase\powerbuilder 12.0
DesiredEdition=PowerBuilder - EE
DesiredMode=Standalone
CO Filter: 'PE=EE;LT=SS'
CO Feature: 'PowerBuilder'
CO Version: '2010.0716'
2013/09/26 14:59:37  Checked out graced license for 1 PowerBuilder (2010.0716) will expire Fri Oct 04 15:44:54 2013.
2013/09/26 14:59:37  Error (131281): Failed to obtain 1 license(s) for PowerBuilder feature from license file(s) or server(s).
2013/09/26 14:59:37  Error (131073): Cannot find license file.
2013/09/26 14:59:37  Error (0):  The license files (or license server system network addresses) attempted are listed below.
2013/09/26 14:59:37  Error (0): License feature name:  PowerBuilder
2013/09/26 14:59:37  Error (0): License search path:   c:\users\john.smith@abc.com\appdata\local -
2013/09/26 14:59:37  Error (0):    \sybase\powerbuilder 12.0\PB120.lic;c:\users\john.smith@abc.com-
2013/09/26 14:59:37  Error (0):    \appdata\local\sybase\powerbuilder 12.0\PB121.lic
2013/09/26 14:59:37  Error (0): FLEXnet Licensing error:-1,360
2013/09/26 14:59:37  Error (0): For further information, refer to the Sybase Software Asset Management website at http://www.sybase.com/sysam
License Verified
 --License Report--
Product Installed:  Wed Sep 04 15:44:54 2013
PowerBuilder: 1
Version: 
Status: graced
Notice: 
Issuer: 
Filter: PE=EE;LT=SS  (request)
Vendor:   (given)
License Expires:  never
Grace Expires:  Fri Oct 04 15:44:54 2013
Stat: 0x00001000
License Flag - Graced:  TRUE
License Flag - Install Grace:  TRUE
Evaluation License
--End License Report--

PB-SyLAPI Heartbeat Thread - terminated
2013/09/26 15:01:09  Checked in graced license for PowerBuilder (2010.0716).
--SySAM/SyLAPI Terminated--

KBA , BC-SYB-PB , PowerBuilder , Problem