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SAP Knowledge Base Article - PreviewSymptom
Callers are not hearing anything after being transferred from IVR (Interactive Voice Response) to a specific queue.
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Environment
SAP Business Communication Management 7.0 and up
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Dead call, queue dead, no answer, inbound dead call, queuefull, queue full. , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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