SAP Knowledge Base Article - Public

1940008 - Balance Confirmation not Available for Setting in the Business Document Settings Section of Accounts


Requirement: To be able to define the document communication settings for Balance Confirmation document, specific to a particular Account.


SAP Business ByDesign


The option to define document settings for Balance Confirmation is not available in the Collaboration tab of Accounts.

However, to suffice your requirement, you could select a particular output channel (in your case e-mail) for Balance Confirmation documents that are addressed from a certain company to a particular customer.

The steps to do so are the following:

  1. Go to Application and User Management work center.
  2. Go to Input and Output Management view.
  3. Go to Output Channel Selection subview.
  4. Show the rules for Balance Confirmation.
  5. Here you could add a new output channel and also specify the parameter settings: Company and the Business Partner (Customer).

Also bear in mind to change the sequence of the newly created rule so that it appears first in the list. This can be done be selecting the Change Sequence button and the list can be manipulated with the Move Up/Move Down buttons. This, because the rules work based on sequential priority.


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