Symptom
- ASE had shutdown silently and the normal error handling did not log any information or errors in the server log.
- Error message reported in ASE error log
00:0010:00000:00252:2013/10/11 10:34:07.25 kernel Cannot send, host process disconnected: 937$xxxxxx 4620 suid: 2938
- Microsoft Distributed Transaction Coordinator (MSDTC) error reported:
The Windows Event log recorded an MSDTC error:
MSDTC encountered an error (HR=0x80000171) while attempting to establish a secure connection with system prodserver.
Sample of the MSDC error in xml format (different point in time)
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-MSDTC Client 2"
Guid="{155CB334-3D7F-4ff1-B107-DF8AFC3C0363}" EventSourceName="MSDTC
Client 2" />
<EventID Qualifiers="32768">4879</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>3</Task>
<Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-05T07:38:21.000000000Z" /> <EventRecordID>67698</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel>
<Computer>prodserver.xxxx.xx.lcl</Computer>
<Security />
</System>
- <EventData> <Data Name="param1">80000171</Data>
<Data Name="param2">prodserver</Data>
</EventData>
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Environment
SAP Adaptive Server Enterprise (ASE) 15.7
Product
Keywords
MSDTC, disonnected , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem
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