1941802 - Error: Instruction failed (2) occurred in workcenter

• Error occurred when trying to open service sessions in workcenter
• Error message:
   "The command could not be performed.
  Error: Instruction failed (2)
  
  Run the self-diagnosis, to find the cause of the error, if a
  previously-displayed error message does not provide enough help.
  
  Choose Goto -> Self-Diagnosis.
  Opening the solution failed. Perform self diagnosis"

Please note: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• Solution Manager 7.1

EWA, Service Delivery and Engagement, workcenter   The command could not be performed , KBA , SV-SMG-OP , Solution Directory , SV-SMG-SER , SAP Support Services , Problem