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SAP Knowledge Base Article - PreviewSymptom
Several e-mails are allocated to the same agent even when the agent already has an opened e-mail/contact active.
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Environment
SAP Business Communication Management 7.0 and up to Support Pack 6
Product
SAP Contact Center, on-premise edition 7.0
Keywords
e-MAIL handling, call/chat allocated while handling an e-mail, serving, MailOutHandled, MailOutSent, MailOutCreated , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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