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1943643 - The iOS custom client will not download from the EUSSP -Afaria

Symptom

  • When downloading the iOS custom client from the End User Self Service Portal (EUSSP) it begins the download but it fails with a grayed out icon or continually attempts to download until removed.
  • Logging into the Apple Developer account and going to the Certificates, Identifiers and Profiles section, expanding the Provisioning profiles section will show the mobile provisioning file as invalid. 
  • Attempting to install the application through the IPCU(Iphone configuration utility) will also error, reporting " Could not install application on device.  Error: The identity used to sign the executable is no longer valid."
  • The IPCU log from the device will show a similar text to the following error: Nov 18 11:47:17  installd[2630] <Error>: 0x1001e8000 verify_signer_identity: MISValidateSignatureAndCopyInfo failed for /var/tmp/install_staging.H6hhIx/foo_extracted/Payload/Afaria-ENT.app/Afaria-ENT: 0xe8008018
    Nov 18 11:47:17  installd[2630] <Error>: 0x1001e8000 do_preflight_verification: Could not verify executable at /var/tmp/install_staging.H6hhIx/foo_extracted/Payload/Afaria-ENT.app
    Nov 18 11:47:17  installd[2630] <Error>: 0x1001e8000 install_application: Could not preflight application install
    Nov 18 11:47:17  itunesstored[101] <Error>: 0x1021cc000 MobileInstallationInstallForLaunchServices: failed with -1


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Environment

  • SAP Afaria 7
  • iOS devices
  • End User Self Service Portal
  • Custom Afaria client

Product

SAP Afaria all versions ; SAP HANA Cloud Platform, mobile service for app and device management 1607

Keywords

ipad, iphone,  identity, cert , KBA , MOB-AFA , Afaria , Problem

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