SAP Knowledge Base Article - Public

1944145 - No Records Found for Transactions Under Account Overview - Sales or Service

Symptom

The Account Overview shows no data for an account that has associated transactions.

Environment

SAP Business Bydesign

Reproducing the Issue

The issue occurs for both the Sales and Service tab in the Account Overview. We will use the Sales tab as an example:

  1. Go to Account Management work center.
  2. Go to Accounts view.
  3. Select an account and open by clicking on the Account Name/Account ID.
  4. Navigate to the Sales tab.

Message No records found for all documents like Sales Quotes, Opportunities, etc.

Cause

The Account factsheet has certain restrictions which will be solved by a correction in in one of our future releases.

Resolution

If you still want to see the correct data on account fact sheet then as a workaround you shall remove the work center view Personal Data Disclosure (PERSONALDATADISCLOSURE) from the corresponding user(s).

Steps to do so:

  1. Go to Application and User Management work center.
  2. Go to Business Users view.
  3. Select the concerned user.
  4. Select the Edit button, followed by the Access Rights option.
  5. Ensure that the Personal Data Disclosure work center view is unchecked.
  6. Select the Save and Close button.

Keywords

Account Overview; No records found; Report; embedded Report , KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1608