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1945968 - Destination Troubleshooting: SMTP (Email) Destination scheduling issues and failures

Symptom

  • Best practices for troubleshooting issues when scheduling to an email destination.
  • A schedule succeeds when using the Default Enterprise Destination, but fails to Email Destination
  • A schedule fails with the following error message, "Error in the report processing unit".
  • In the Adaptive Job Server logs the following errors may be seen at the time of the schedule failure:
    • Failed to connect to SMTP server: Error initializing SMTP server. Return code: [SMTP 501 - Syntax error in parameters or arguments.]. Reason: [<smtpserver>:<port>]
    • Unknown exception caught. This is bad!: Error in the report processing unit.
    • Error message in the language of the server[Error in the report processing unit.]
    • server error. [Error initializing SMTP server. Return code: [TCP open failed.]. Reason: [<smtpserver>:<port>]: [CrystalEnterprise.Smtp]
    • Failed to connect to SMTP server: Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [<smtpserver>:<port>].


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Environment

  • SAP BusinessObjects Enterprise (BOE) XI 3.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

530, how to, destination, CrystalEnterprise, SMTP, Email Notification, AJS, Email Destination , KBA , smtp 538 , smtp 530 , smtp 535 , smtp 550 , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , How To

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