SAP Knowledge Base Article - Public

1946712 - Crystal Report gets shrunk after printing the report with A3 or A4 papersize


Crystal report gets shrunk or is unreadable after printing.


  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. Go to Page Setup in CR Designer.
  2. Set the Horizontal Page size set to more than 30 inches.
  3. Create a sample report.
  4. Print the report with Paper Size A3 or A4.
  5. The Data is shrunk(unreadable).


This is an expected behaviour.


  • The Custom Size which is defined in Crystal Reports is for viewing the Crystal report.
  • So, while printing the report using A3 or A4 paper size, it takes the default size for A3/A4 which is 11.694/16.538.
  • This is the reason why the report gets shrunk.


crystal, cr, shrink, print , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013