SAP Knowledge Base Article - Public

1947046 - Crystal output pages jumping in RAS 2011


Using the RAS Java SDKs/viewers SDK, open a crystal report with multiple pages in the crystal report viewer. Disable ajax calls for the viewer by using the below paramters in the web.xml file of the application <context-param> <param-name> crystal_use_asynchronous_requests </param-name> <param-value>false</param-value> </context-param>. It is expected that while navigating the pages of the report by clicking 'Go to Next page' button, the pages should be navigated till the last page.


  • Crystal Reports Server Embedded 2011 SP7
  • Report Application Server SDK.

Reproducing the Issue

  • Create a crystal report which contains parameters.
  • Save the report to local disk, specifically in a folder which the RAS has access to.
  • Create a web application, which uses RAS/Viewers java sdk to view a report.
  • In the web.xml, disable the ajax calls (enabled by default) using the below paramters<context-param><param-name>crystal_use_asynchronous_requests</param-name><param-value>false</param-value></context-param>.
  • View the crystal report through the application which uses the RAS SDKs to view the report in the crystal report viewer.
  • It is observed that while navigating the pages of the report by clicking 'Go To Next page' button, the pages automatically navigates back to the previous page. Also attached is the code and web.xml used to run the application.


The issue has been identified and logged under Problem Report ID ADAPT01709669.


This issue has been fixed with AURORA_4.0_Patch7.5


ADAPT01709669, Crystal output pages jumping, crystal report server 2011 , KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , Problem


SAP Crystal Reports Server 2011, OEM edition