SAP Knowledge Base Article - Preview

1947663 - CCtr 7.0 - Call status for IVR in the Online Monitoring Tool is not changing to "Complete" once the call is transferred to queue


You've observed in SAP Contact Center Monitoring Tool, that the status of the call that was done to IVR and transferred to the destination queue, does not change status.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


Servey, Survey IVR, Interactive Voice Response, OM, Roundtrip , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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