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SAP Knowledge Base Article - PreviewSymptom
You've observed in SAP Contact Center Monitoring Tool, that the status of the call that was done to IVR and transferred to the destination queue, does not change status.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Keywords
Servey, Survey IVR, Interactive Voice Response, OM, Roundtrip , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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