SAP Knowledge Base Article - Preview

1949507 - IOS and Andriod devices timing out when HWC App syncing data using SMP 2.3.3


  • HWC application works for about 2 hours and then suddenly stops working and gives timeout error.
  • Seeing  "Alert  Server Response Timeout " Message on the device.
  • MOCA LOG shows HTTP 400 Error:
     07T232516, T2, Connect to: ent/rs_client.dll/us01winsmp1.msg/tm
     07T232516, T2, Cookies - setRequest: AppNodeInfo=localhost&2480 &2481&5011;  expires=Tue; X-SUP-SESSID=1tijeegtv99st
     07T232516, T2, HomingCookieManager.getHomingCookie: null
     07T232516, T2, execute -- waiting for response
     07T232526, T2, HomingCookieManager.setHomingCookie: null
     07T232526, T2, callOnHTTPError: 400  Failed relaying body
     07T232526, T2, MoObject.execute -- caught TM exception - 15:com.sybase.messaging.traveler.TmException: TM Server Connection Error: H
     TTP Error: 400
     07T232526, T2, Caught Exception in AwaitingServerRequest.  Error: Error: 558 Message: 'TM Server Connection Error: HTTP Error: 400'
     Detail: ''
     07T232526, T2, processTillStoppedGuts caught exception: Error: 558 Message: 'TM Server Connection Error: HTTP Error: 400' Detail: ''
     07T232526, T2, MocaClient connection status changed: DISCONNECTED delay = 0
  • OBMO_DeviceManagement log:
    20131107T212744.639|1|(x-sup-sessid=1ti jeegtv99st) ProcessSyncRequest: exception thrown: ProcessSyncRequest: timeout for plugin C:\S
     AP\MobilePl atform\Servers\MessagingServer\Bin\WorkflowClient.dll:Sybase.UnwiredPlatform.WorkflowClient.Responder|saligave|e70dbdef-
     f 71a-378b-b00c-198ecccf383d__HWC|||3724



  • SMP 2.3 SP3 Mobile SDK
  • SMP 2.3 SP3 HWC Source code
  • SMP 2.3 SP3 Server


SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.2


KBA , MOB-SUP-RT , SUP Runtime , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.