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SAP Knowledge Base Article - PreviewSymptom
- The agent is unable to search for contacts using the e-mal addresses of e-mails that were sent out.
- Search queries does not return any hits.
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Environment
SAP Business Communication Management 7.0 and up
Product
SAP Contact Center, on-premise edition 7.0
Keywords
null search, no e-mails returned, search yield no values , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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