Symptom
- In a clustered environment, during a heavy schedule load some schedules of Web Intelligence reports fail with error message: "Could not open the file <PATH_TO_FILE_ON_OFRS>/FileName.wid".
- In the Output FRS location mentioned in the error message there is file with a different name but the same time stamp as the schedule end time.
- Quering for the failed instance object in Query Builder returns the following:
- under SI_FILES>SI_PATH it has the same path as in the error message
- under SI_FILES>SI_FILE1 it has the file found in that location, not the file from the error message.
- Reschedule the same report is successful.
- The following error is found in Job Server log:
"Could not open the file <PATH_TO_FILE_ON_OFRS>\FileName.wid."
- The following error is found in Output FRS log:
"fileserver_SERVERNAME.OutputFileRepository.getEx3|localhost:6176:10032.679:1|CgHD5KBuQ0IRtzLo.24bMI496f|||||||||||FileSeqReader_impl::FileSeqReader_impl: Failed to open the file <PATH_TO_FILE_ON_OFRS>\FileName.wid. Reason: No such file or directory"
- ProcMon logs show that Output FRS deletes the file mentioned in the error message (operation SetDispositionInformationFile Delete: True).
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Environment
- SAP BusinessObjects Business Intelligence platform 4.0 SP5 to SP7
- SAP BusinessObjects Business Intelligence platform 4.1 SP1 and SP1 patch 1
- Clustered environment
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1
Keywords
KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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