1951709 - Logon to the Enterprise XI 3.1 CMC web app throws exception: org.apache.jasper.JasperException: An exception occurred processing JSP page /App/home.jsp at line 95

• Log onto the CMC from a web browser
• An HTTP status 500 error is displayed
  
  exception: org.apache.jasper.JasperException: An exception occurred processing JSP page /App/home.jsp at line 95
  
  

  92: <script type="text/javascript" language="javascript" src="../js/helpSystem.js"></script>
  93: <script type="text/javascript" language="javascript">
  94:
  95: var userPreferenceUrl = '<b:outputJS value="#{actionSetBean.userPreferenceUrl}"/>';
  96:
  97: var MINIMUM_CONTAINER_HEIGHT = 200;
  98:
  
  Stacktrace:

  org.apache.jasper.servlet.JspServletWrapper.handlerJspException(JspServletWrapper.java:568)
  ...

• The stderr.log for Tomcat also shows entries like this
  

  SEVERE: Servlet.service() for servlet [Faces Servlet] in context with path [/CmcApp] threw exception [An exception occurred processing JSP page /App/home.jsp at line 95

  92:  <script type="text/javascript" language="javascript" src="../js/helpSystem.js"></script>
  93:     <script type="text/javascript" language="javascript">
  94:
  95:         var userPreferenceUrl = '<b:outputJS value="#{actionSetBean.userPreferenceUrl}"/>';
  96:
  97:         var MINIMUM_CONTAINER_HEIGHT = 200;
  98:

  
  Stacktrace:] with root cause
  java.lang.NoClassDefFoundError: Could not initialize class com.businessobjects.webutil.jsf.controls.Util
   at com.businessobjects.webutil.jsf.controls.taglib.OutputJSTag.setProperties(OutputJSTag.java:33)
   at javax.faces.webapp.UIComponentTag.createComponent(UIComponentTag.java:1027)
   at javax.faces.webapp.UIComponentTag.createChild(UIComponentTag.java:1046)
   at javax.faces.webapp.UIComponentTag.findComponent(UIComponentTag.java:761)
   at javax.faces.webapp.UIComponentTag.doStartTag(UIComponentTag.java:451)
   at org.apache.jsp.App.home_jsp._jspx_meth_b_005foutputJS_005f0(home_jsp.java:793)
   at org.apache.jsp.App.home_jsp._jspService(home_jsp.java:237)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
   at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
   at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
   at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
   at com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:346)
   at com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:152)
   at com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:107)
   at com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:245)
   at com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:137)
   at javax.faces.webapp.FacesServlet.service(FacesServlet.java:214)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.businessobjects.webutil.BrowserRenderingModeFilter.doFilter(BrowserRenderingModeFilter.java:20)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.businessobjects.webutil.boetrustguard.BOETrustedRequestCreator.doFilter(BOETrustedRequestCreator.java:96)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.businessobjects.webutil.boetrustguard.BOETrustFilter.doFilter(BOETrustFilter.java:83)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.businessobjects.webutil.TimeoutCheckerFilter.doFilter(TimeoutCheckerFilter.java:99)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
   at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:307)
   at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)

  

• SAP BusinessObjects Edge 3.1
• SAP BusinessObjects Enterprise XI 3.1
• Windows 2008 Server
• Tomcat 7

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem