1953698 - Logon-Check Availability shows 0% in RZ20

Symptom

You are monitoring availability of remote systems via ccmsping; You have also configured Logon Check availability monitoring. Instance availabilities are displayed correctly, but Logon Check availability is 0% for some or all of the monitored systems. You can see it on the monitoring system, in RZ20, under:

SAP CCMS Monitor Templates ->
Availability and Performance Overview ->
Availability

If You check table CSMSYSAS in SE16 on the monitoring system, You can find service names other than sapdp<XX> under field name SERVICE for the ABAP instances.

Environment

SAP NetWeaver
SAP S/4HANA
ABAP PLATFORM - Application Server ABAP

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

ccmsping, logon check, availability monitoring, 0%, RZ20, CSMSYSAS, TH_SERVER_LIST , KBA , BC-CCM-MON , CCMS Monitoring & Alerting , Problem

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