Symptom
- BCM error: Could not decrypt data. Data is corrupt or key is invalid
- failed UTF8 -> UCS2 conversion
- failed to decrypt client's request for trusted authentication
- Invalid password for user username
- BI Launchpad error is generic "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"
- In some cases even if not WAS the error Couldn't find shared secret will show in the web/app logs and doesn't appear resolvable even though the web/app can access the file in the correct location.
- In other cases, the Central Management Server (CMS) may crash with the below entry being the last one in the logs:
BCM error: Could not finish CCL decryption
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
- Websphere (but may occur on other supported WAS eg Tomcat)
- Windows
- Linux / Unix
Product
SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
zie single sign on sign-on automatic logon SSO BI , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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