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1954424 - Trusted authentication failing on BI 4.x with WebSphere Application Server (WAS)


  • BCM error: Could not decrypt data. Data is corrupt or key is invalid
  • failed UTF8 -> UCS2 conversion
  • failed to decrypt client's request for trusted authentication
  • Invalid password for user username
  • BI Launchpad error is generic "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"
  • In some cases even if not WAS the error Couldn't find shared secret will show in the web/app logs and doesn't appear resolvable even though the web/app can access the file in the correct location.
  • In other cases, the Central Management Server (CMS) may crash with the below entry being the last one in the logs:
    BCM error: Could not finish CCL decryption



  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
  • Websphere (but may occur on other supported WAS eg Tomcat)
  • Windows
  • Linux / Unix 


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3


zie single sign on sign-on automatic logon SSO BI , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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