1954744 - Error Message: 'The sales organization and distribution channel in the document do not match with the product master sales data' on Customer Return

The following error message is triggered in your Customer Return: 'The sales organization and distribution channel in the document do not match with the product master sales data.'

SAP Business ByDesign

1. Go to the Sales Order work center.
2. Go to the Return view.
3. Select the Customer Return XYZ (XYZ represents the identification of the customer return).

The following error message is triggered: 'The sales organization and distribution channel in the document do not match with the product master sales data.'

The sales arrangement has been maintained after the creation of the customer return.

It is necessary to cancel the customer return and create a new one. You will find guidance to cancel the customer return in the case document entitled "How to Cancel a Customer Return".

Return, error, sales arrangement, cancel, cancelation, , KBA , AP-SLO , Sales Order Processing , How To