SAP Knowledge Base Article - Preview

1955055 - Error: "A Communication error has occurred. Printing will be stopped" when printing from IE8

Symptom

When attempting to print from Internet Explorer 8 or earlier, you get the error "A Communication error has occurred. Printing will be stopped". 

printError.png

 

If you try to export, you are allowed to select the format, but you see the error: "Internet Explorer cannot download MyViewerPage.aspx from MyServer"

exportError.png

This issue only happens when using Internet Explorer 8 or earlier.  It does not happen when using Firefox, Internet Explorer 9, 10, or 11.

Performing a fiddler trace shows that the cache control setting for the aspx page is:
Cache-Control: no-cache


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.0
  • SAP BusinessObjects Business Intelligence platform 4.1
  • Internet Explorer 8

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

Communication, SSL, HTTPS, printing, exporting, print, export, fiddler, no-cache, stopped, BypassSSLNoCacheCheck, BypassHTTPNoCacheCheck , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem

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