SAP Knowledge Base Article - Public

1958436 - Web Application Container Server (WACS) Running with Errors on Crystal Server 2013


  • After a new installation of Crystal Server 2013, the state of Web Application Container Server (WACS) shows Running with Errors
  • Go to WACS properties, under Web Services SDK and QaaWS service, it shows The service did not start


  • Crystal Server 2013 SP1
  • Windows Server 2008 R2
  • Install Option:
    • custom install with no web-tier component (tomcat + web applications)
    • WACS is selected

Reproducing the Issue

  • Install Crystal Server 2013 on Windows Server 2008 R2 with install options listed above
  • Go to CMC - Servers
  • WACS shows Running with Errors


The issue has been identified and logged under Problem Report ID ADAPT01715255


This issue has been fixed in SAP BusinessObjects Business Intelligence Platform 4.1 SP04. It has been documented in the Support Package Fixed Issues 4.1 SP4 (page 13) attached in the References section in this article.


WACS, Web application container server, errors, CRS, CRS 2013, QaaWS, Web Services, SP04, ADAPT01715255, ADAPT01715256  , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Bug Filed


SAP Crystal Server 2013