SAP Knowledge Base Article - Public

1960128 - Unable to Cancel or Delete the Return to Supplier Document

Symptom

There is no option available to Cancel or Delete the Supplier Return directly.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders Work center
  2. Go to the Returns to Suppliers View
  3. Show All Returns and select the relevant Return to Supplier ID
  4. Select the Edit button
  5. There is no option to Cancel or Delete the Return to Supplier document

Cause

Supplier Return cannot be Canceled or Deleted directly. It can only be Rejected in the system. This is the expected system behavior.

Resolution

In order to reject a Supplier Return, follow below given steps:

  1. Go to Outbound Logistics Work center
  2. Go to Delivery Control view
  3. Select Delivery Proposal sub view
  4. Select Return to supplier proposals
  5. Search with Return to supplier ID
  6. Select Edit and navigate to Items tab
  7. Click on Reject button & perform Save
  8. Once the Delivery Request ID gets rejected, the Return would be in status Rejected

Keywords

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Product

SAP Business ByDesign all versions