SAP Knowledge Base Article - Preview

1961095 - Using the 'CopyLogData' tool to copy data from the history database over to the staging database - SAP Contact Center

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • Online Reporting is missing data for a particular date/time.
  • You have found that there is data for the above date/time in the XXX_Monitoring_History database; however, the same data is not available in the XXX_DSArea database.


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Environment

SAP Contact Center

Product

SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CopyLogData, tool, copy, data, monitoring, DSArea, history, staging, database statistics, history, data retension, CopyLog, missing reports, historical, DTE , KBA , missing data , monitoring history , copylog , copylogdata , dsarea , CRM-CCI , Contact Center Infrastructure , Problem

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