SAP Knowledge Base Article - Preview

1961407 - User tries to unregister an SUP client application when there is no network connection to the SUP server.


When there is no network connection and a user tries to unregister the application by invoking the Application instances
unregisterApplication method
@try {
     [app unregisterApplication:30];
@catch (SUPApplicationTimeoutException * pe) {
     NSLog(@"%@: %@", [pe name],[pe message]);

no exception is thrown  with the above code and at the same time  the following code:

SUPApplicationDefaultCallback perfoms method- (void)onRegistrationStatusChanged:(SUPRegistrationStatusType)
registrationStatus:(int32_t)errorCode :(NSString*)errorMessage;

throws errorCode = 14811.

After the above code is executed  the registrationStatus  api in the SUPApplication class has value 205 (SUPRegistrationStatus_UNREGISTERED) and if a second call to unregister is attempted then the api unregisterApplication() api does nothing.

Later, when the client has a valid connection to SUP and the user attempts to register the application with new user credentials

@try {
     // Register the application with the server.
     [app registerApplication:30];
  @catch (NSException *e) {
     NSLog(@"%@: %@", [e name],[e reason]);

an exception is throw in

"SUPApplicationRuntimeException: error @ registerApplication
14853 Device already register wih username, security config and application id that doesn't match current values."

The SUPApplicationDefaultCallback perfoms method:

registrationStatus:(int32_t)errorCode :(NSString*)errorMessage;

with errorCode = 14853 

We need to kill the connection on the server manually.  Then manually unregister the user within SCC.



  • SUP 2.0.x through 2.3.x
  • SUP 2.0.x through 2.3.x SDK
  • Winows 2008.
  • Windows Mobile.
  • IOS 6.5.
  • Android.


SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.0 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2


SUP Server , KBA , MOB-SUP , Sybase Unwired Platform , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.