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1961465 - Invalid license key (inconsistent authentication code) error message - SAP SySAM

Symptom

  • The SYBASE.log file of the SySAM license server reports the following error:
       "Invalid (inconsistent) license key"

  • The error message may also appear as:
       "Invalid license key (inconsistent authentication code)"

  • The below example is from ASE, but can be applicable to any SySAM license product:
       SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
       SySAM: Invalid (inconsistent) license key.
       SySAM: The license key and data for the feature do not match.
       SySAM: This usually happens when a license file has been altered.


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Environment

  • SAP Adaptive Server Enterprise (ASE)
  • SAP Replication Server (SRS)
  • SAP IQ
  • SAP PowerDesigner (PD)
  • Any (ex-Sybase) product that uses SySAM 2.x

Product

SAP IQ all versions ; SAP PowerDesigner 16.7 ; Sybase Adaptive Server Enterprise all versions ; Sybase Replication Server software all versions ; Sybase Software Asset Management 2.4

Keywords

Hidden characters, non printable , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-SAM , Sybase Software Asset Management , BC-SYB-PD , PowerDesigner , Problem

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