SAP Knowledge Base Article - Preview

1962454 - How to add More Parameters/Options for the Service Category and Incident Category Fields in a Service Request

Symptom

You enquire to know if there is a way to add additional options for the Service Category and case Category fields in a Service Request.


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Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702

Keywords

KBA , incident category , service category , service desk , SRD-CRM-SED , Service Desk , How To

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