Symptom
You enquire to know if there is a way to add additional options for the Service Category and case Category fields in a Service Request.
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Product
SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702
Keywords
KBA , incident category , service category , service desk , SRD-CRM-SED , Service Desk , How To
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