SAP Knowledge Base Article - Preview

1962884 - BI 4.0/BI 4.1 - Promotion Management hangs/out of memory error while adding groups or users

Symptom

  • After selecting a large group and clicking on "Add Objects", Promotion Management hangs and does not return the list of groups/users
  • Error may be shown in red: 'Sorry, Promotion management application is unable to process you request.':

Sorry, Promotion management application is unable to process you request
The error from the server is: Failed to get dependencies of the job.(PRS 00048)
com.businessobjects.framework.dependency.dm.exception.DMException$ExceptionWrapper: Java heap space (failed to allocate 33554448 bytes) at
com.businessobjects.framework.dependency.dm.internal.OMBatchWriter.waitAllTasks(OMBatchWriter.java:121) at
com.businessobjects.framework.dependency.dm.internal.OMBatchWriter.flush(OMBatchWriter.java:98) at
com.businessobjects.framework.dependency.dm.internal.ResultListener.flush(ResultListener.java:233) at
com.businessobjects.framework.dependency.dm.internal.DependencyFinder.findDependees(DependencyFinder.java:341) at
com.businessobjects.framework.dependency.dm.internal.DependencyManager.getDependees(DependencyManager.java:276) at
com.businessobjects.framework.dependency.dm.internal.DependencyManager.calculateDependencies(DependencyManager.java:182) at
com.businessobjects.lcm.dependencies.DependencyManager.computeDMDependencies(DependencyManager.java:711) at
com.businessobjects.lcm.dependencies.DependencyManager.calculateDependenciesUsingDM(DependencyManager.java:690) at
com.businessobjects.lcm.dependencies.DependencyManager.calculateDependenciesUsingDM(DependencyManager.java:681) at
com.businessobjects.lcm.dependencies.DependencyManager.computeDependees(DependencyManager.java:659) at
com.businessobjects.lcm.core.LCMEngine.computeDependees(LCMEngine.java:1264) at
com.businessobjects.lcm.job.Job.computeDependencies(Job.java:1130) at
com.businessobjects.lcm.job.Job.computeDependencies(Job.java:1106) at
com.businessobjects.lcm.job.Job.addPrimaryResources(Job.java:402) at
com.businessobjects.lcm.job.Job.addPrimaryResources(Job.java:286)
<stack trace continues but not shown here>..........


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Environment

  • SAP BusinessObjects Business Intelligence Platform BI 4.0
  • SAP BusinessObjects Business Intelligence Platform BI 4.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

SP04, promotion management, groups, hang, add objects, cmc, users and groups, ADAPT01717223, ADAPT01717224  , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-SCH , BI platform search , Problem

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