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SAP Knowledge Base Article - PreviewSymptom
In some queues contacts may seem that they are not being allocated to certain agents. (This can be applicable to both e-mail and phone queues).
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
E-mail voice chat action queue channel allocation Queue calls not allocated , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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