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SAP Knowledge Base Article - PreviewSymptom
The Agent View in the Online Monitoring is not refreshing the same as the Summary View.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Contact Center 7.0
- Internet Explorer 9, 10 and 11
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Agents Active Contact view, stats, resfresing, not updating data, data not refreshing, update/refresh, Agent View refresh, minimum refresh interval, online monitoring , KBA , CRM-CCI , Contact Center Infrastructure , How To
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