SAP Knowledge Base Article - Preview

1965260 - How to set the refresh rate for the Agent View in the Online Monitoring


The Agent View in the Online Monitoring is not refreshing the same as the Summary View.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



  • SAP Contact Center 7.0
  • Internet Explorer  9, 10 and 11


SAP Contact Center, on-premise edition 7.0


Agents Active Contact view, stats, resfresing, not updating data, data not refreshing, update/refresh, Agent View refresh, minimum refresh interval, online monitoring , KBA , CRM-CCI , Contact Center Infrastructure , How To

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