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SAP Knowledge Base Article - PreviewSymptom
The mute button is grayed out in the Communication Desktop (CDT) when the Multi-Terminal Desktop (MTD) mode is enabled.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
"gray", "grayed", "communication desktop", "Multiterminal Desktop" , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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