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SAP Knowledge Base Article - PreviewSymptom
Prompt type "Queue Busy" is not available when creating Audio Prompt Schedules for Queue in System Configurator -> Queue Management ->Schedules.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
queuebusy, sc , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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