1965464 - SAP Contact Center outbound call does not work because Gateway requires address in domain format

Symptom

Outbound call from the SAP Contact Center (CCtr) system through certain SIP Gateways does not work because the Gateway requires the address to be sent in domain format (example: 5101@abc.org).

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

ob, gw, gateway, sip protocols, sip format , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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